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Making a change to your policy
During the year it's likely you'll buy a new vehicle, change where you live or even get a new job.
It's really important that any change to your circumstances or the risk itself must be notified to us immediately. If you are unsure about disclosing any information, please ask us one of our team for guidance.
Any change made will be charged with a £25 admin fee.
Call our team on 0330 124 5773 and we'll let you know exactly how the change will affect your policy and insurance premium.
Cancelling your policy with us
We really recommend that to get in contact with us before deciding to cancel your insurance policy to discuss your options. You have the right to cancel your insurance policy at any time, but charges will vary depending on when you cancel. When your policy is cancelled, any additional products are cancelled at the same time and our service charges and those of your insurer are not refundable. Any refunds due can take up to 30 days to be processed.
There are occasions where we will enforce cancellation of your policy. This is only performed when there is a good reason or if your insurers have instructed us to do so. Before cancelling your policy, we will always send at least seven days written notice to your last known address. The cancellation will be treated as a standard cancellation and you will incur the same charges as set out below.
Cancelling Before Cover Starts
If you have instructed us to start a policy, but choose to cancel before any cover has commenced, we will charge £50.
Cancelling Within The Cooling Off Period
If your cover has started and you decide to cancel your policy within 14 days of receiving your documentation, and provided you have not made a claim or had a claim made against you, you will be charged the following;
- A pro rata charge for the time your policy was on cover
- A charge for the time any optional additional products were cover*
- A cancellation charge of £50
- The policy arrangement fee
- A charge of £75 if a dashcam is issued by us and not returned
*If you have used the service of any optional additional products within the cooling off period, the full charge of the additional product will apply.
Cancelling After The Cooling Off Period
If your cover has started and you decide to cancel your policy outside of the cooling off period, and provided you have not made a claim or had a claim made against you, you will be charged the following;
- A charge for the time your policy was on cover plus any insurers cancellation fee*
- The full cost of any optional additional products, regardless if the service was used
- A cancellation charge of £50
- The policy arrangement fee
- A charge of £75 if a dash-cam is issued by us and not returned
*For the cancellation calculation for each insurer please refer to your policy booklet.
If you are paying your premium by instalments, where the total cost for your cover exceeds the amount that you have paid the third party finance provider, you will be required to pay the difference within 7 days. Failure to do so may result in us taking steps to recover any debt through a debt recovery agency that may apply further charges to the balance.
If you cancel your policy and you have made a claim, or a claim has been made against you, the full premium is due and any remaining instalments will need to be settled.
All non-annual policies (i.e. with a policy term less than 12 months) are calculated on a proportionate basis less a charge of £50 plus Insurance Premium Tax if applicable to cover our administration costs.
Breakdown Cover
Breakdown Cover is available as an additional product that can be added either at the start of your policy or mid-term. Speak to our team for full details of the various levels of breakdown cover we offer.
Has your vehicle broken down?
Please first check when your policy started.
If your policy started before 30/11/2021 please call the 24 hour Control Centre on 01206 812 850. For assistance in Europe please call on 0044 1206 812 850.
If your policy started on or after 01/12/2021 please call the 24 hour Control Centre on 01277 720 718. For assistance in Europe please call on 0044 1277 235 999.
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