Customer Support
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Making a change to your policy
During the year it's likely you'll buy a new vehicle, change where you live or even get a new job.
It's really important that any change to your circumstances or the risk itself must be notified to us immediately. If you are unsure about disclosing any information, please ask us one of our team for guidance.
Just give us a call and we'd be more than happy to let you know how the change will effect your insurance premium.
Any change made will be charged with a £25 admin fee.
Setting up your taxi app & dash-cam
Once you've bought your policy you will receive a text with a link to download the Doddle Cover Taxi Cover App from either Google Play or the App Store.
Please download the Doddle Cover Taxi Cover App onto your smartphone and follow the instructions on the app. You'll need to send photos of the vehicle and your driving licence via the app.
Your dash-cam will arrive through the post within 2 days of buying the policy. Please fit the dash-cam to the vehicle as soon as you receive it.
Please provide any further requested documents to documents@doddlecover.com or via our document portal.
You're all set !
Reporting a claim to us
Have you been involved in a collision or need to make a claim? Please call straight away on 0330 124 6277
Subject to your cover you may be entitled to:
- A FREE courtesy car
- FREE collection and delivery
- Windscreen repair/replacement service
We'll do everything we can to get you back on the road!
Cancelling your policy with us
We really recommend that to get in contact with us before deciding to cancel your insurance policy to discuss your options. You have the right to cancel your insurance policy at any time, but charges will vary depending on when you cancel. When your policy is cancelled, any additional products are cancelled at the same time and our service charges and those of your insurer are not refundable. Any refunds due can take up to 30 days to be processed.
There are occasions where we will enforce cancellation of your policy. This is only performed when there is a good reason or if your insurers have instructed us to do so. Before cancelling your policy, we will always send at least seven days written notice to your last known address. The cancellation will be treated as a standard cancellation and you will incur the same charges as set out below.
Cancelling Before Cover Starts
If you have instructed us to start a policy, but choose to cancel before any cover has commenced, we will charge £50.
Cancelling Within The Cooling Off Period
If your cover has started and you decide to cancel your policy within 14 days of receiving your documentation, and provided you have not made a claim or had a claim made against you, you will be charged the following;
- A pro rata charge for the time your policy was on cover
- A charge for the time any optional additional products were cover*
- A cancellation charge of £50
*If you have used the service of any optional additional products within the cooling off period, the full charge of the additional product will apply.
Cancelling After The Cooling Off Period
If your cover has started and you decide to cancel your policy outside of the cooling off period, and provided you have not made a claim or had a claim made against you, you will be charged the following;
- A charge for the time your policy was on cover plus any insurers cancellation fee*
- The full cost of any optional additional products, regardless if the service was used
- A cancellation charge of £50
- The policy arrangement fee
- A charge of £75 if a dash-cam is issued by us and not returned
*For the cancellation calculation for each insurer please refer to your policy booklet.