top of page
Support - Making a change
Support - Cancel

Customer Support

We're here to help!

Just let us know what you need help with...

Make a change to your policy

During the year it's likely you'll buy a new vehicle, change where you live or even get a new job.

 

It's really important that any change to your circumstances or the risk itself must be notified to us immediately. If you're unsure about disclosing any information just ask one of our team!

 

Call our team on 0330 124 5773 and we'll let you know exactly how the change will affect your policy and insurance premium. We charge a £30.00 administration fee in addition to any insurer charges for all changes.

 

Our team is on hand from 9am - 7pm on weekdays and 9am - 2pm on Saturdays and Bank Holidays.

Cancelling your policy

We really recommend you get in contact with us before deciding to cancel your insurance policy to discuss your options.

You have the right to cancel your insurance policy at any time, but charges will vary depending on when you cancel. When your policy is cancelled, any additional products are cancelled at the same time. Our service charges and those of the insurer are not refundable. Any refunds due can take up to 30 days to be processed. 

There are occasions where we will enforce cancellation of your policy. This is only performed when there is a good reason or if your insurers have instructed us to do so. Before cancelling your policy, we will notify you by email to the last known email address you have provided. The cancellation will be treated as a standard cancellation and you will incur the same charges as set out below.

Cancelling Before Cover Starts

If you have instructed us to start a policy, but choose to cancel before cover has commenced we will charge £60.00 plus any insurer setup fees or cancellation charges*

* All insurer fees / charges can be found here

Cancelling Within The Cooling Off Period

If your cover has started and you decide to cancel your policy within 14 days of receiving your documentation, and provided you have not made a claim or had a claim made against you, we will charge:

- A pro rata charge for the time your policy was on cover plus any insurer setup fees or cancellation charges*
- Our policy arrangement fee
- Our cancellation charge of £60.00
- The full cost for any optional additional products if the benefit has been used.

* All insurer fees / charges can be found here


Cancelling After The Cooling Off Period

If your cover has started and you decide to cancel your policy outside of the cooling off period, and provided you have not made a claim or had a claim made against you, we will charge:

- A charge based on the time your policy was on cover plus any insurer new business, renewal or cancellation charges**
- Our policy arrangement fee
- Our cancellation charge of £60.00
- The full cost for any optional additional products purchased.

* All insurer fees / charges can be found here

 

** Please see your policy wording for full cancellation terms of each of our insurers. 

If you are paying your premium by instalments, where the total cost for your cover exceeds the amount that you have paid the third party finance provider, you will be required to pay the difference within 7 days. Failure to do so may result in us taking steps to recover any debt through a debt recovery agency that may apply further charges to the balance.

If you cancel your policy and you have made a claim, or a claim has been made against you, the full premium and any fees are due. Any remaining instalments will need to be settled.

Speak to our claims team

We hope you never have to make a claim or report an incident to us, but if you do you’re in safe hands.

 

It's important you do this quickly and with as much information as possible so we can best handle your claim for you.

First thing to do is call our 24 hour claims team on

 

0330 124 6277

They'll do everything then can to help you get back in the driving seat!

Breakdown Cover

Our Breakdown Cover is available as an additional extra. This can only be added before your insurance policy begins.

You can speak to our team for full details of the various levels of breakdown cover we offer.


Has your vehicle broken down?

Please call the 24 hour Control Centre on 01277 720 718

For assistance in Europe please call on 0044 1277 235 999

Contact our team

Get a quote: 0330 124 5772
Report a claim: 0330 124 6277


Our Opening Hours

Monday - Friday: 9am - 7pm
Saturdays: 9am - 2pm
Bank Holidays: 9am - 2pm

Make a claim
Support - Breakdown Cover
bottom of page