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About the Role​

We’re looking for a Customer Success Team Leader to join our team. This role supports the Customer Success Manager and leads the day-to-day oversight and management of the Customer Success Team.  

What You'll Do
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As a Customer Success Team Leader, you will support the development of the team and manage client relationships, ensuring customers receive exceptional service and long-term value from our solutions.

Working closely with sales, underwriting, operations, and claims, you will help deliver a seamless customer experience while driving retention and identifying growth opportunities.

You’ll be responsible for:

- Dealing with more complex customer interactions

- Building and maintaining positive relationships with clients, acting as a key point of contact for support and queries.

- Supporting customers throughout their journey, ensuring they receive timely assistance and guidance.

- Working closely with internal teams to resolve issues efficiently and deliver excellent service.

- Assisting with onboarding new clients and helping them get the most from our products and services.

- Monitoring customer feedback and performance indicators to identify areas for improvement.

- Supporting the sales and underwriting teams with client communications and relationship management.

- Providing feedback and insights from customers to help improve our services and overall customer experience.
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What you'll need to succeed
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We think the following attributes will help you thrive in this role:

- Previous experience within motor insurance or financial services, ideally dealing with customers, account support or client-facing role.

- Strong communication and relationship-building skills.

- A proactive and organised approach with the ability to manage multiple tasks.

- Good problem-solving skills and a focus on delivering positive customer outcomes.

- An understanding of regulatory requirements and a commitment to providing excellent service.

- The ability to work collaboratively with colleagues across different teams.

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What We Offer
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We provide a supportive and progressive working environment alongside the following benefits:

💷 Competitive salary packages
🌴 25 days of holiday plus Bank Holidays and your birthday
🧘🏽 Hybrid Working / Flexible Hours
📈 Career progression opportunities
👩‍🎓 Funded training and qualifications
👟 Gym membership included