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About the Role
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Are you passionate about building strong client relationships and delivering exceptional service? Do you thrive in a collaborative environment where you can support customers and partners?

We’re looking for a Customer Success Advisor to join our team. In this role, you’ll play a key part in supporting our clients, strengthening strategic relationships and ensuring they achieve the best possible outcomes from our products and services.


What You'll Do
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As a Customer Success Advisor, you will support the management and development of our client relationships, helping to ensure customers receive outstanding service and long-term value from our solutions.


You’ll work closely with our sales, underwriting, operations and claims teams to deliver a seamless customer experience while supporting client retention and identifying opportunities for growth.

You’ll be responsible for:

- Building and maintaining positive relationships with clients, acting as a key point of contact for support and queries.

- Supporting customers throughout their journey, ensuring they receive timely assistance and guidance.

- Working closely with internal teams to resolve issues efficiently and deliver excellent service.

- Assisting with onboarding new clients and helping them get the most from our products and services.

- Monitoring customer feedback and performance indicators to identify areas for improvement.

- Supporting the sales and underwriting teams with client communications and relationship management.

- Providing feedback and insights from customers to help improve our services and overall customer experience.

What you'll need to succeed
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We think the following attributes will help you thrive in this role:


- Previous experience within motor insurance or financial services, ideally in a customer service, account support or client-facing role.

- Strong communication and relationship-building skills.

- A proactive and organised approach with the ability to manage multiple tasks.

- Good problem-solving skills and a focus on delivering positive customer outcomes.

- An understanding of regulatory requirements and a commitment to providing excellent service.

- The ability to work collaboratively with colleagues across different teams.

What We Offer
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At IU we provide a supportive and progressive working environment alongside the following benefits:

💷 Competitive salary packages
🌴 25 days of holiday plus Bank Holidays and your birthday
🧘🏽 Hybrid Working / Flexible Hours
📈 Career progression opportunities
👩‍🎓 Funded training and qualifications
👟 Gym membership included