Renewals Advisor

About the Role

We’re looking for our next Renewals Advisor! You'll be primarily responsible in helping customers to renew within our expanding renewal book.

What You'll Do

Your role is to manage new client relationships while delivering exceptional service. Your responsibilities will include:

- Building and nurturing strong relationships with customers.

- Proactively addressing client inquiries and resolving issues.

- Collaborating with cross-functional teams to drive positive outcomes.

- Maximising customer retention.

What you'll need to succeed

We believe the following attributes will help you thrive in this role:

- At least 12 months motor insurance experience.

- Excellent communication and interpersonal skills, enabling you to build rapport and trust with clients.

- A proactive problem-solver, dedicated to addressing client needs and concerns effectively.

- Ability to collaborate with internal teams to deliver optimal outcomes for customers.

- Delivering good customer outcomes for our customer base.

- An understanding on compliance reqiurements including Consumer Duty.

What We Offer

At IU we provide a supportive and progressive working environment alongside the following benefits:

💷 Competitive salary packages
🌴 25 days of holiday plus Bank Holidays and your birthday
🧘🏽 Hybrid Working / Flexible Hours
📈 Career progression opportunities
👩‍🎓 Funded training and qualifications
👟 Gym membership included